Tearms of Services

Our Terms of Service

Read our Terms below to learn more about your rights and responsibilities as a osunbio user.

Updated May 16, 2025

Welcome to osunbio (the "Platform"), a digital health service owned and operated by opomuleromedia LLC ("opomuleromedia," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of osunbio. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

1. Definitions

  • Platform: Refers to osunbio, including all associated content, technology, and services.

  • User: Any individual or entity using the Platform.

  • Services: The services offered through osunbio, including second medical opinions and referrals to clinical trials.

  • Healthcare Provider: A licensed medical professional providing second opinion consultations through the Platform.

  • Client: A User who receives services on osunbio.

  • Consent: Your agreement to these Terms and the Privacy Policy.

  • Referral: A recommendation or introduction to a clinical trial for which a User may be eligible.

  • Confidentiality: Our obligation to keep your personal and health information private.

2. Nature of Services

2.1 Informational and Advisory Services

osunbio provides non-emergency medical services, specifically:

  • Second Medical Opinion: Expert review of a diagnosis or treatment plan by a qualified healthcare provider.

  • Referral for Clinical Trials: Identification of and referral to clinical research studies that may be relevant based on the User’s medical history and location.

These services are intended to support—not replace—ongoing care from your health care provider.

2.2 No Emergency Services
osunbio is not intended for use in medical emergencies. If you are experiencing an emergency, call your local emergency number or visit the nearest hospital.

3. User Responsibilities

3.1 Accurate Information
Users must provide complete and truthful information to facilitate the review process and accurate referrals.

3.2 Prohibited Conduct
You may not use the Platform for any unlawful, abusive, or fraudulent purposes, including:

  • Misrepresenting your identity or medical history

  • Harassing or threatening providers or staff

  • Interfering with the functionality or availability of the Platform

4. Confidentiality, Privacy and Data Protection

All data you submit is governed by our [Privacy Policy], which describes how we collect, use, and protect your information. By using osunbio, you consent to the handling of your data as outlined in the policy. We respect your privacy and are committed to maintaining the confidentiality of your personal and medical information. Your data will be used solely for the purpose of providing medical consultation services and will not be shared with third parties without your consent. All personal and medical data is handled in compliance with relevant privacy laws such as GDPR and HIPAA.

5. Communications and Consultations

5.1 Modes of Consultation
Second opinion consultations may occur through email, text, audio, or video. Clinical trial referrals are communicated via secure messaging or email once eligibility is determined.

5.2 Timing and Availability
We strive to provide timely services, but availability is subject to provider schedules and completeness of information provided.

6. Payments

Payment for services is required upfront. For a 2nd Opinion consultation, the cost is $300, and for Clinical Trial Referrals, the cost is $250. Payments can be made through credit card, PayPal, or bank transfer. We accept payments at the time of booking. Payments are processed securely, and no subscription fee is required to access the platform. You only pay for the consultations or services you book.

6.1 Fee-Based Services
Some services may require payment, including in-depth second opinion reviews or coordination of clinical trial referrals. All fees will be clearly communicated in advance.

6.2 Payment Processing
Payments are handled through secure third-party processors. We do not store your payment information.

6.3 Billing Issues
Please report any billing discrepancies within 48 hours for review and resolution.

7. Intellectual Property

All Platform content, including software, text, graphics, and branding, is the property of opomuleromedia LLC or its licensors. Users may not reuse or redistribute any part of the Platform without prior written permission.

8. Termination of Access

We reserve the right to suspend or terminate access to osunbio if a User violates these Terms, misuses the service, or poses a security or legal risk.

9. Limitation of Liability

opomuleromedia LLC is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of opportunity to join a clinical trial or delays in receiving medical advice.

10. Indemnity, Arbitration and Class Action Waiver

You agree to indemnify and hold harmless opomuleromedia LLC, its employees, partners, and affiliates against claims arising from your use of osunbio or violation of these Terms.

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If you are using the Platform as a healthcare professional or clinical expert and have entered into a separate agreement with opomuleromedia LLC regarding your participation in osunbio (e.g., a Healthcare Provider Agreement), any dispute arising from that relationship shall be governed by the dispute resolution terms of that separate agreement.

If you are a User accessing osunbio for services such as second medical opinions or clinical trial referrals, and you have a dispute with opomuleromedia LLC or if opomuleromedia LLC has a dispute with you that cannot be resolved informally, then the following provisions apply:

a. Initial Dispute Resolution

Our support team is available to address most concerns promptly and efficiently. Before initiating arbitration or any formal proceeding, both parties agree to make a good-faith effort to resolve any dispute through informal communication. This includes:

Notifying the other party in writing of the nature of the dispute and any relief sought.

Sending this “Dispute Notification” to:

(a) the User’s email address on file with osunbio

The recipient has thirty (30) days to respond in writing. The initiating party then has fifteen (15) days to reply. Engaging in this informal resolution process is a condition precedent to filing for arbitration or a court proceeding.

b. Binding Arbitration

If the parties do not resolve the dispute within thirty (30) days of initiating the informal resolution process, either may proceed with binding arbitration as the exclusive method for resolving the dispute.

This arbitration agreement is governed by the Federal Arbitration Act and shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures, excluding any rules that allow class actions.

If JAMS is unavailable, either party may request a court to appoint an arbitrator under 9 U.S.C. § 5.

The arbitrator shall have exclusive authority to resolve all disputes arising from these Terms, including:

Validity, scope, or enforceability of this arbitration agreement

Whether a claim is arbitrable

Any claim for damages or equitable relief

Any dispute over arbitration-related costs or fees

The arbitrator may award the same remedies a court could, must provide a written decision, and may allow dispositive motions where appropriate. The award will be binding and may be entered in any court of competent jurisdiction.

You may access the current JAMS rules at www.jamsadr.com or by calling (800) 352-5267. If you initiate arbitration, you must pay $250. If the cost exceeds a court filing, the arbitrator may require opomuleromedia LLC to cover the difference. If your claim is non-frivolous and under $75,000, we will pay the remaining fees.

c. Location

If you reside in the United States, arbitration may take place in any location reasonably convenient to you. Both parties consent to the personal jurisdiction of federal or state courts in the State of Delaware to compel arbitration, confirm an award, or seek interim relief.

d. Class Action Waiver

YOU AND OPOMULEROMEDIA LLC AGREE THAT DISPUTES WILL BE RESOLVED ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. You may not bring any claim as a class action, private attorney general action, or otherwise seek to assert claims on behalf of anyone else.

Any question regarding the enforceability of this waiver shall be decided by a court, not the arbitrator. If a court determines this waiver is unenforceable with respect to a particular claim or remedy, that portion shall be severed and resolved in court, while the remainder of the dispute proceeds in arbitration.

e. Exceptions – IP and Small Claims Court

  • Notwithstanding the foregoing, either party may:

  • Bring claims in small claims court if eligible

  • Seek injunctive or other equitable relief in court for intellectual property disputes (e.g., patents, trademarks, copyrights)

  • Seek declaratory relief regarding statute of limitations or small claims jurisdiction without waiving arbitration

f. 30-Day Opt-Out Right

You may opt out of this arbitration clause by sending a written notice to: info@osunbio.com within 30 days of your first use of the Platform or the effective date of these Terms, whichever is later. The subject line of the written notice will include the wording "opt out". If you opt out, neither you nor opomuleromedia LLC will be bound by the arbitration provisions.

g. Changes to this Section will be governed by Changes To Terms of Service (see below).

11. Governing Law

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

12. Changes to Terms

These Terms may be updated from time to time. Continued use of osunbio after any modifications constitutes acceptance of the new Terms.

13. Contact Us

For any questions regarding these Terms:

Email: info@osunbio.com